Google learn the harsh reality of selling hardware

Posted in Google, mobile, support by Tony C on January 9, 2010

Google_Phone_NYBZ171_standalone_prod_affiliate_81Google’s support has always be challenged by their aspirations to be more than just a search engine and as anyone who sells mobile devices will tell you when you bring a new product to market how you support your customers post sale will be severely tested.  Just ask any mobile operator or Nokia or Apple or <fill in manufacturer of choice>.   Google in this regard then has been found wanting

To quote John McClane from Die Hard as he shouts  to poor Sergeant Al Powell when his car his filled with bullets, ‘Welcome to the party, pal.’


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