Google learn the harsh reality of selling hardware
Google’s support has always be challenged by their aspirations to be more than just a search engine and as anyone who sells mobile devices will tell you when you bring a new product to market how you support your customers post sale will be severely tested. Just ask any mobile operator or Nokia or Apple or <fill in manufacturer of choice>. Google in this regard then has been found wanting.
To quote John McClane from Die Hard as he shouts to poor Sergeant Al Powell when his car his filled with bullets, ‘Welcome to the party, pal.’